Privacy Policy of TruePublic

This Privacy Policy outlines how TruePublic and its Products collect, use and disclose information about User activity and what choice and rights you have with respect to that information. This document is periodically updated to reflect the recent changes in data protection laws, so we advise you to consult it regularly.

Owner and Data Controller

TruePublic, Inc.
1000 Brickell Ave Ste 715 PMB 5105
Miami, FL 33131

Types of Data Collected

Information obtained directly from you.
We receive information about you when you set up the Application on your device, get in touch through the Contact Us form on our Websites, contact us through snail mail, or interact with us on social media. When you set up the Application on your device or use it, the following information about your activity is recorded:

In case you want to join a community, you may also be asked community-specific demographic questions that are defined by the community manager. You may refuse to join the community if you do not feel comfortable answering those questions. When you interact with us through the Contact Us form on our Websites, chatbots, social media or snail mail: 

The following information is collected automatically on our Websites and mobile App through our analytics providers: 

Please note that our analytics tools — Google Analytics, Mixpanel, Firebase, and HotJar — collect and use your IP address to derive certain information. TruePublic does not collect or store your IP address directly.

Cookies, pixels, web beacons, and other tracking technologies.
We use Mixpanel, Google Analytics and HotJar to better understand how our Users interact with our Websites and Mixpanel and Firebase — with our mobile App. For more information on how these services collect and process collected data, please review their respective privacy policies as listed here — Mixpanel, Firebase, Google Analytics, and HotJar.  
For general information about managing cookies, please visit browser-specific information on how to adjust cookie configurations on the following browsers, please click on the relevant link below:

You can also manage third-party advertising preferences for some of the third parties we work with to serve advertisements across the Internet by utilizing the choices available at


As an App user, you also have numerous controls in your Operating System that enable you to choose whether to allow cookies or share your advertising ID with third parties. To get more information on how to control your mobile choices, please check out this resource. To help control or block certain ads in mobile applications, you may choose to download and utilize the Digital Advertising Alliance’s mobile app by clicking here. However, we cannot guarantee that all of the third parties we work with will honor the privacy settings you have configured using any of these options.

Also, please keep in mind that by disabling or deleting cookies, you may not be able to access the full functionality of our Websites. Disabling or clearing cookies also may affect cookie-based opt-outs by either preventing you from using them or clearing opt-outs you previously set, in the case of which you would have to revisit the respective pages and renew your opt-outs after clearing the cookies. Also, please note that clearing or disabling cookies may limit the use of cookies, but not affect the function of pixel tags, web beacons, or other tracking technologies installed in our Products.

How We Share Your Information
We by no means rent, sell or otherwise disclose personal information about our customers or Website Users with unaffiliated third parties for their own marketing use. We by no means share your personal information with third parties except in the circumstances discussed below.

Sharing Within TruePublic

We may share your personal information with other TruePublic entities, brands, divisions, and subsidiaries to serve you, including for the activities listed above.

Sharing With Business Partners

We disclose personal information to third-party business partners who provide certain specialized services to us, provide services on our behalf, or co-operate with us on projects. These business partners operate as separate controllers and are responsible for their own compliance with data protection laws. You should refer to their privacy notices for more information about their practices.

Examples include:
Mixpanel, Firebase, HotJar and Google Analytics. We work with Mixpanel, Firebase, HotJar and Google Analytics to collect and analyze the information to improve the performance of our Websites and Applications as described above. Please review their respective Privacy Policies for more information. These service providers are contractually restricted from using or disclosing the information except as necessary to perform services or to comply with legal requirements.

Sponsored questions:
Companies and individuals submit research questions on our Platform with the purpose of gathering first-hand data. They have access to the Users’ votes to questions submitted by them along with the Users’ demographic information (that does not include any personally identifiable data). Sponsored questions have the “Why am I seeing this?” label in the Application and can be skipped like any other question on the platform in the case of which no data will be passed to the company or individual running the research except for the skip action itself.

Legal Requirements and Business Transfers
We may disclose personal information (i) if we are required to do so by law, legal process, statute, rule, regulation, or professional standard, or to respond to a subpoena, search warrant, or other government official requests, (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, (iii) in connection with an investigation of a complaint, security threat, or suspected or actual illegal activity; (iv) in connection with an internal audit; or (v) in the event that TruePublic is subject to a merger or acquisition to the new owner of the business.

Your Choices
We offer certain choices about how we communicate with you and what personal information we obtain about you and share with others. 

If you have created a profile or account on our Websites, you can update your contact information after you log into your account. You may choose not to fill in the optional demographics and not to join the communities which request more info than you are willing to share.

Mobile Devices
Suppose you previously chose to receive push notifications on your mobile device from us but no longer wish to receive them. In that case, you can manage your preferences through your device or the Application settings. If you no longer wish to have any information collected by the mobile Application, you may uninstall the Application. We encourage you to visit your device’s Help menu to learn about your options to limit tracking when using your device. To learn more information on how to control your mobile choices, check out this resource.

In case you provided us your email, you may unsubscribe from our email list by clicking the unsubscribe link at the bottom of any promotional email you receive from us. You may also contact us at or postal address to have your email abandoned from the list. In your request, please make sure to indicate the email address you provided to TruePublic. 

User identification via a universally unique identifier (UUID)
The TruePublic Application may track Users by storing a so-called universally unique identifier (or short UUID) for analytics purposes or for storing Users' preferences. This identifier is generated upon installation of this Application and persists between the Application launches and updates but is deleted when the User deletes the Application. A new UUID is generated when the Application is reinstalled

Security of Your Information has implemented reasonable physical, technical, and administrative security standards to protect personal information from loss, misuse, unauthorized access, alteration, or destruction. Although we take reasonable steps to safeguard personal information, no practices are 100% secure. Outages, attacks, human error, system failure, and unauthorized use may compromise the security of user information at any time. But there are also steps you can take on your part to decrease the likelihood of this happening. Namely, you must protect against any unauthorized access to your computer and other important information. We strongly recommend that you log off each time you finish using a shared computer.

European Union Users

Legal Basis of Processing

As imposed by the EU data protection law, we may process your Personal Data only if any of the following applies:

Your Rights
You may exercise certain rights over how we collect and process your Personal Data. In particular, you bear the right to do any of the following:

Details About The Right To Object To Processing
Where your Personal Data is processed for a public interest, in the exercise of an official authority vested in us, or for the purposes of other legitimate interests, you may object to such processing by providing a ground to justify your objection. Please also note that you can object to the processing of your Personal Data at any time without any need of justification if it serves our marketing purposes. 

How To Exercise These Rights

Any requests to exercise your User rights can be directed to us at These requests can be exercised free of charge and will be addressed as early as possible within one month.

Privacy Rights for Residents of California
If you are a California resident, you have the right to request information regarding the disclosure of your personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. You may make one request each year by emailing us at or writing to us at:

TruePublic, Inc.
1000 Brickell Ave Ste 715 PMB 5105
Miami, FL 33131

If you are a California resident under the age of 18 with a registered account on TruePublic, you bear the right to request and obtain removal of content or information you have publicly posted. To make a request, please send an email with a detailed description of the specific content or information to Please note that a request does not guarantee the complete or comprehensive removal of the information you have posted. There may be circumstances in which the law does not require or allow removal even if requested.

International Transfer of Information

Our mobile Application and Websites are hosted on servers located in the United States. If you access and use our Sites from a location outside of the US, any personal data you provide to us or that is otherwise collected may be transferred to and processed in the United States or any other jurisdiction at our sole discretion. You should be aware that the laws that apply to the use and protection of personal data in the United States or other countries or jurisdictions to which we transfer or in which we process personal data may differ from those in your country of residence. If you access or use our Site from jurisdictions outside of the United States, please do so at your own choice and risk, bearing utmost responsibility for compliance with local law.The United States has NOT been deemed by the European Commission to ensure an adequate level of protection for personal data. Hence, the level of protection provided in the United States or other non-EU countries and jurisdictions from which you may access our Site may not be as stringent as that under EU data protection standards or the data protection laws of some other countries, possibly including your home jurisdiction.

Information Retention Period
The longevity of the information retention period varies depending on the purpose it was collected for. Therefore:

We may be allowed to retain Personal Data for a longer period if you have given us the consent to the processing, which has not been withdrawn. Furthermore, we may be obliged to retain Personal Data for a longer period whenever required as part of a legal obligation or upon order of an authority.Once the retention period expires, Personal Data will be deleted. Therefore, your right to access, erasure, rectification or data portability cannot be enforced after the expiration of the retention period.

Device Permissions for Personal Data Access

Depending on your specific device, the TruePublic Application may request certain permissions that allow it to access your device Data as stipulated below.By default, you must grant these permissions before the respective information can be accessed. Once given, you can revoke your permission at any time. To do so, simply configure your device settings or contact us. The exact procedure for controlling app permissions may be dependent on your device and software. Please note that the revoking of such permissions might impact the proper functioning of this Application.If you grant us any of the permissions listed below, the respective Personal Data may be collected and processed (i.e, accessed to, modified, or removed) by the TruePublic Application.

Children’s Use of Our Services

Under no circumstance may persons under the age of 14 use these Websites or this Application.

Additional Information About Data Collection and Processing

Legal Action

In case of improper use of this Application or its related Services, your Personal Data may be used for legal purposes in Court or in the stages leading to a possible legal action. You should be aware that we may be required to reveal your Personal Data upon request of public authorities.

Links to Other Websites

Our Websites may provide links to other websites that we do not control or maintain. Those websites have their own privacy policies and we are not responsible for their actions or those of their operators. We advise you to familiarize yourself with the privacy policies of those websites before submitting any information. For example:

Webflow (, Inc.)

Webflow is a platform created by, Inc. that allows us to build, run and host our Websites. Learn more by viewing their Privacy Policy.

How “Do Not Track” Requests Are Handled
This Application does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please consult their respective privacy policies.

Changes to This Privacy Policy

We reserve the right to make changes to this privacy policy at any time by giving you notice on this page and possibly within this Application. We strongly recommend you to check this page regularly, referring to the date of the last modification listed at the bottom.

Definitions of Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data
Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

The natural or legal person, public authority, agency, or other body that processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

The service provided by this Application as described in the relative terms (if available) and on this site/Application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states of the European Union and the European Economic Area. 


Small piece of data stored in the User's device.

Last updated: 05/25/2021